Basic Guide


Downloading logs

You can download logs of user actions during a specified time period from the Logs section of the organization settings menu.

There is a 10,000 item limit per download. If you need to download more than 10,000 logs, you must break up the time period into downloads with fewer than 10,000 logs each.

The process for downloading user actions logs is as follows:

  1. Open the organization settings screen.

    1. Switch to the organization whose payment history you wish to view.

    2. Click on the organization menu in the global navigation bar again to display the drop-down list.

      Organization selector menu
    3. Click the gear icon () next to the organization’s name.

      Password protection prompt

      For security purposes, you will need to enter your password to continue. Enter your password and click Send. You can check Do not show this again to remove the password protection for one hour. This will also remove the password protection from the user settings menu.

      This prompt will not show up again if you click the organization settings icon () again (or click the user settings menu) within one minute of entering your password. However, it will always appear if you switch to a different organization and click its organization settings icon ().

  2. Click Logs from the menu in the left sidebar.

    Organization settings logs page
  3. Designate the time period of logs you wish to download.

  4. Click Download Logs to download a CSV file of the user action logs for your specified time period.

  5. Click Close in the upper-right to exit the organization settings menu.